Austin Driving School

They took my money and then canceled the appointment with no refund for two months till now.

La peor experiencia solo una llamada por teléfono y me han tratado muy mal

Dicen que está abierto y no está abierto, duré dos horas esperando y cuando me atendieron me trataron mal por no hablar inglés

I had called to find out more info. about this place, and Elizabeth was incredibly rude. She spoke to me as if I was unintelligent and not appreciated. It was early in the morning, how has someone already made this woman grouchy. Anyways, I sent a message asking for someone to contact me, which no one ever did. So here s my review instead. Whoever that was needs to be replaced, I ended up going to the local DPS anyways and had zero issues, imagine that. Kindness is free. Hard pass on recommending this place.

We had some varied experiences with Austin Driving School. The mechanics of it all worked out OK: there were in-person classes, instructor-led practical classes, and the driving test. All the forms ended up being correct in the end after a misspelling of her name that the incompetent staff were unable to correct for months, and my daughter was able to get her license. However, there were some big hurdles on the way. The instructors apparently had inappropriate stories during lessons (tangents about...
Read full review drug-addicted family members, etc.). The service on the phone was The Worst Ive Ever Encountered, with rude people, poor communication skills, last-minute updates, extreme difficulty scheduling, and non-returned calls. Bad. Bad. Bad. Eventually, the Anderson Lane location hired a new receptionist/scheduler and it completely turned around - the new person was professional and easy to work with. Great - but that was 6+ months into our experience, and it made driving lessons drag out months longer than they needed to. So, a mixed bag. Based on our early experience, I absolutely would not use them again. Based on the experience in the last month or two of our time with Austin Driving School, I would. Service makes that big a difference, and it all depends on whether they can hang onto the better hires.

The staff are wonderful. Mr. Mathew and the Road Test Instructor (who was on duty Thursday afternoon- Sept. 28th) are Very Professional and Helpful. Austin Driving School should be very proud to have such a wonderful Team.

very kind and gentle people, the instructor was very patient and friendly

Poor customer service. I opted to take my road test there and pay $75 (as opposed to taking it for free at the DMV). They gave me someone elses envelope with their documents. As soon as I got home, they called me and insinuated it was my fault. I managed to go back 4 days later to get my envelope with my documents, and the manager yelled at me for not coming back that same day. She was convinced she called me 2 minutes after leaving and made me feel bad, saying I was lying about it actually being 15-20 minutes. She later apologized and was very nice, but I didnt intend to pay $75 to go through this hassle.

Unlike other driving schools in Austin, the receptionists and instructors here are very calm and patient. Mr. Frost was a professional and capable instructor - he told me about hand-over-hand steering so I could take sharper turns. Michelle and everyone else at the counter helped their best in scheduling appointments.

They are very attentive, they speak Spanish and the older gentleman is very patient and polite. I arrived at the time of my appointment and they attended to me Super Propido. Recommended